Refund Policy for NRI Muhurtham
Thank you for choosing NRI Muhurtham. We are committed to providing a seamless and satisfactory experience for all our users. Please review the following refund policy carefully. By using our services, you agree to the terms outlined below.

1. General Refund Guidelines

• Non-refundable Services: Membership fees for premium services, including subscription packages (e.g., Silver, Gold, and/or Platinum memberships), are non-refundable unless otherwise specified in this policy.
• Refund Eligibility: Refunds may only be issued for specific cases where users are eligible, as described in the conditions below. To request a refund, the user must contact our support team within 10 days of the transaction date.

 

2. Conditions for Refund

• Incorrect Billing: In case of billing errors, such as being charged incorrectly for services, a refund will be processed for the overcharged amount.
• Technical Issues: If there are technical problems, such as the inability to access your profile, matches, or other features as per your package(s) due to no fault of your own, you may be eligible for a refund for the affected period of time.

3. Refund Process

• Initiating a Refund Request: To request a refund, you must submit a written request through the support page on our website or by emailing us at matrimonycanada2023@gmail.com. Please provide your account details, payment information, and a description of the issue that qualifies you for a refund if relevant.
• Review and Processing: All refund requests will be reviewed by our support team to evaluate the same . If the refund is approved, it will be processed through the same payment method used for the original transaction.
• Refund Time frame: Refunds may depend on your bank’s working policy to reflect in your account after the approval.

4. Exceptions

• Change of Mind: Refunds will not be granted if you change your mind after making a payment for services, as our services are digital and immediately accessible upon payment.
• Violation of Terms: If your account has been suspended or terminated due to violation of our Terms of Service or Code of Conduct, you will not be eligible for a refund.

5. Subscription-based Refunds

• Auto-Renewal Cancellations: If you cancel your subscription before the renewal date, no further payments will be taken. However, no refund will be issued for any unused portion of the current subscription.
• Partial Refunds: If a refund is granted for a subscription or service that has been used partially, the refund will be calculated based on the remaining unused days or features.

6. Changes to the Refund Policy
NRI Muhurtham reserves the right to update or modify this Refund Policy at any time. Changes will be directly published in our website. By continuing to use our services, you accept the revised policy.

7. Contact Information
If you have any questions regarding this Refund Policy, or if you need assistance, please contact us at:

• Email: matrimonycanada2023@gmail.com
• Phone: +1 9052311285 / +91 7305320969
• Address: 55 mills road, Ontario, Canada

 

Thank you for choosing NRI Muhurtham. We value your satisfaction and strive to offer the best possible matrimonial experience for all of our users.